FAQs

Frequently Asked Questions

Everything you need to know about PrimeSibs, all in one place.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Klarna, and other secure payment options available at checkout.

Can I pay with PayPal / Credit Card / Klarna?

Yes! You can choose PayPal for fast and secure checkout, pay directly with your credit card, or split your payment with Klarna (where available).

Is my payment secure?

Absolutely. All transactions are encrypted and processed through secure payment gateways. We never store your payment details.

Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide. Shipping options and delivery times may vary depending on your location.

How long will delivery take?

Standard shipping: 5–10 business days (depending on your region).
Express shipping: 2–5 business days.
Processing time: 1–3 business days before dispatch.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking link so you can follow your package.

Do you offer free shipping?

Yes, we offer free shipping on orders above €XX (adjust depending on your policy).

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging.

How do I start a return?

Simply email us at support@primesibs.com with your order number and reason for return. We’ll guide you through the process.

Can I exchange for a different size/color?

Yes, exchanges are available for size or color changes, provided the item is in stock.

Products & Sizing

How do I choose the right size?

Each product page includes a detailed size guide. If you’re unsure, contact us—we’ll be happy to help you find the perfect fit.

Are your products unisex?

PrimeSibs offers both men’s and women’s collections. Some of our pieces are designed to be unisex, and they’ll be clearly marked on the product page.

Do you offer gift wrapping?

Yes! You can add gift wrapping at checkout to make your order extra special.

Account & Support

Do I need an account to order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and receive exclusive updates.

How can I reset my password?

Click on “Forgot Password” at the login page, and you’ll receive a reset link via email.

How do I contact customer support?

You can reach us anytime at 📧 support@primesibs.com or through our contact page. Our team is happy to help!

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