Shipping and refund
Shipping Information
Processing Time
- Orders are processed within 2–6 business days.
Shipping Methods & Times
- Standard Shipping: X–X days
- Express Shipping: X–X days
- International Shipping: available (list regions if needed)
Shipping Costs
- Free shipping above €XX
- Flat rate / calculated at checkout
Tracking & Delays
- Customers receive a tracking link once the order is shipped.
- Mention that holidays or customs may cause slight delays.
Refunds & Returns
Eligibility for Refund
- Returns accepted within 14/30 days of delivery.
- Items must be unworn, unwashed, and in original packaging.
Non-Refundable Items
- Gift cards, sale items, or personal hygiene products (if applicable).
How to Request a Refund
- Contact support at info@primesibs.com with order number.
- Provide pictures (if damaged items).
Refund Processing & Exchanges
- Refunds are processed within 5–10 business days after approval.
- If size/color doesn’t fit, customer can request an exchange.
Damaged or Wrong Items
If a customer receives a damaged or incorrect item, they should contact support immediately for a replacement or full refund.
Contact for Shipping & Refunds
For any shipping or refund-related questions, please contact us at:
